Feedback and Grievance Form – Golden Gate International College

Dear [Student/Staff/Visitor/Parent],

Thank you for taking the time to provide feedback on your experience at GoldenGate International College. We appreciate your input as we strive to continually improve our college. Please be assured that your responses will remain confidential.

Name

Phone Number

Email

Role

a. How would you rate your overall experience at GoldenGate?

Please rate the following aspects of GoldenGate based on your experience:

Academic Programs and Courses

a. How would you rate the teaching staff"s competence and expertise?

Changes that you think must be incorporated (Optional)

b. How would you rate the student-teacher interaction in the classroom?

c. How often do your teachers/tutors use technology in the classroom?

Administrative Services

Administrative Services

a. How would you rate the administrative services (Exam department, coordinators’ office, directors’ office, fee counter etc.)?

Changes that you think must be incorporated (Optional)

Campus Facilities and Infrastructure

Campus Facilities and Infrastructure

a. How would you rate the campus facilities and infrastructure (Classrooms, Labs, Library, canteen, washroom, infirmary etc.) ?

Are there any specific improvements or additions you would like to suggest regarding the facilities and resources? (Optional)

Extracurricular Activities

Extracurricular Activities

a. Are you satisfied with the range of extracurricular activities offered by the college?

Yes
No

b. Do you feel that there are enough opportunities for students to participate in extracurricular activities?

Yes
No

Student Support Services and Communication

Student Support Services and Communication

a. How would you rate the student support services? (E.g. Counseling)

Changes that you think must be incorporated (Optional)

b. Do you feel that the college keeps parents adequately informed about important events and updates?

Yes
No

c. How would you rate the college's efforts to involve parents in their child's education and school activities?

Are there any suggestions or ideas you would like to share to enhance parental involvement?

d. How satisfied are you with the communication channels and responsiveness of GoldenGate in addressing your concerns or inquiries. (newsletters, website, emails, meetings and addressing grievances)?

Overall College Environment and Culture

Overall College Environment and Culture

a. Does the college provide enough resources for students with special needs?

Yes
No

b. How safe do you feel in the college environment?

Very Safe
Safe
Neutral
UnSafe

Changes that think must be incorporated (Optional)

What do you appreciate the most about GoldenGate (Please provide specific examples if possible)

What areas do you think GoldenGate can improve upon? (Please provide specific suggestions if possible)

Did you/your ward feel adequately supported during your time at GoldenGate? If not, please elaborate on the areas where you felt additional support was needed.

Have you faced any instances of discrimination, harassment or other issues during your time at GoldenGate? If yes, please describe the incident(s) and provide any relevant details. (Your response will be handled with strict confidentiality and please mention your email if you want to help us prevent issues as such in future)

Would you recommend GoldenGate to others?

Additional Comments/ Suggestions/ Grievances (Optional)

Thank you for your time and feedback!

Your input is invaluable to us and we appreciate your participation in this feedback process. Your feedback will contribute to our ongoing efforts to enhance the quality of education and services at GoldenGate. Thank you for taking the time to complete this feedback form. Your feedback is invaluable in helping us enhance our college and provide a better learning environment for our students.

Sincerely,

GoldenGate International College/ International Secondary School